The vast majority of difficult, important human problems — both inside and outside organizations — are not solved by a swift, decisive stroke from someone at the top. What usually matters are careful, thoughtful, small, practical efforts by people working far from the limelight.
From the Book Leading Quietly: An Unorthodox Guide to Doing the Right Thing, 2002, ISBN 1578514878
Copyright © 2002 by Joseph L. Badaracco, Jr
No. 15